Returns & Exchanges
We want you to love your sustainable tech accessories, which is why we offer a 30-day window for returns and exchanges to ensure your complete satisfaction. If your Pela product doesn't meet your expectations, our simple return process helps keep the planet and your devices protected.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to begin the process.
Select Items
Choose the specific items you wish to return or exchange and provide a brief reason to help us improve our eco-friendly designs.
Print and Pack
Download your prepaid shipping label and securely place your items in the original compostable packaging to minimize waste.
Ship and Refund
Drop your package at any authorized carrier location; once received and inspected, we will issue your refund or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing